Uber | Edelman: Customer expectations of on-demand delivery

On-demand delivery has become a crucial tool for businesses to build customer loyalty. Nailing the last mile of the customer journey provides a strategic opportunity for businesses of all sizes to increase their bottom line and win over customers. It’s no longer just table stakes but inextricably tied to product and customer satisfaction.

By placing the customer at the center of delivery, on-demand is now the ultimate love language for merchants to grow customer trust and build their brand.

Learn what customers expect from your business, especially when it comes to express delivery–defined as delivery within 2 hours.