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Wine Bar Owner Wins $100K ‘Lifeline’ After Tech Struggles

By Hans Lammeman

Boutique wine bar owner wins $100K, Jon Taffer’s mentorship, and free tech through Shift4 Rescue Mission contest.

Snacking Dayparts Present Off-Prem Growth Opportunity, Research Finds

By Hans Lammeman

Recent data from Revenue Management Solutions suggests that occasions outside traditional mealtimes present significant opportunities for operators to capture demand. 

Shipley CEO: New Catering Platform Advances Digital Growth Strategy

By Hans Lammeman

When Shipley Donuts rolled out its first digital platform designed specifically for catering orders in July, the nearly 400-unit chain viewed the move as more than just a new sales channel. CEO Flynn Dekker said the initiative formalized catering as a strategic growth channel for the Houston-based brand.

The Courier Cost Equation is Changing

By Peter Backman

If courier costs keep rising faster than order values, platforms have few places to recover the difference. They can charge customers more, raise commissions, lean more heavily on advertising and paid placements or take it out of their own margins.

Cava SVP Explains Strategy Behind In-Person Events

By Hans Lammeman

Cava’s Mediterranean Summer Supper Series brought together nearly 300 guests in person but garnered hundreds of millions of online impressions. Senior exec Nitya Madhavan shares the strategy underpinning the emphasis on events.

E-Commerce Risk Expert Reveals Fraud Threat Plaguing Restaurant Loyalty Programs

By Hans Lammeman

Dany Naigeboren, senior director of risk at Forter, details the multi-billion-dollar loyalty program fraud and abuse issue facing the restaurant industry, made worse by AI-empowered fraudsters. 

It’s Probably Time for Everyone to Jump Back On the Restaurant Catering Bandwagon

By Nicholas Upton

If you think you’ve heard a lot about catering recently, you have. It seems as though every restaurant-related company decided catering is the answer, again.

A&W CEO Details Seven-Year Chicken Sandwich Journey

By Hans Lammeman

CEO Betsy Schmandt reveals why A&W’s answer to the chicken sandwich wars came seven years after the phenomenon began.

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