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Outstanding Operator: Potbelly

By Adam Wahlberg

Potbelly rolled out technology innovations and off-premises strategies in 2024 are paying off big.

Wings Etc. Tackles the Super Bowl and Targets Off-Premises Growth

By Adam Wahlberg

How did the brand prepare for the one-day sales explosion that was the Super Bowl? Carefully. And with the help of technology.

Chili’s Is the Talk of the Industry. Its Off-Premises Choices May Explain Why

By Adam Wahlberg

Not trying to be everything to everyone and focusing on what it excels at seems to have raised its ceiling. That and becoming a TikTok sensation.

Franchisors Lean On Loyalty to Leverage Customer Data and Drive Sales

By Emilee Wentland

Brands like Dunkin’, GoTo Foods, and Cilantro Taco Grill are using loyalty apps to boost customer engagement, personalize offers, and drive traffic—while giving consumers value in return.

California Pizza Kitchen Asks, ‘Do You Want Fries With That?’

By Adam Wahlberg

Its collaboration with virtual brand Man Vs. Fries is an unexpected zig from a brand known for its pizza zag. And it’s not done taking chances.

Starship and Topanga Launch Reusable Packaging for Robo-Deliveries at College

By Bernadette Heier

Through the ReusePass program, students can choose reusable containers for their food orders via the Starship app.

Coco Delivery Bots Update Tech and Expand to Chicago

By Bernadette Heier

After a few years under the radar, fine-tuning its tech, the robotic delivery company has launched in the Windy City.

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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The monthly Food On Demand Podcast covers the latest news at the intersection of food, technology and mobility, plus interviews with industry experts and on-the-ground operators who are reinventing foodservice, retail and consumer convenience. Find us on Apple Podcasts and Spotify.

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Join us for year two of Off-Premises University as we create a new digital content series that you can view from your home or office.

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