Who Takes the Order When AI Orders Lunch?

By Peter Backman

Contributing editor Peter Backman is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. Around the world, food delivery companies are building connections to artificial intelligence assistants so diners can order a […]

Hark’s $1M Agentic Pizza Promo Delivers Growing Pains

By Hans Lammeman

The AI assistant app’s free pizza promotion left hundreds of users with unexpected charges.

DoorDash Pairs Catering Expansion With $12 Meal Boxes

By Hans Lammeman

Less than a week after announcing an agreement to acquire Instacart, DoorDash unveiled two initiatives targeting different dining occasions: expanded catering services and value-focused meal boxes.

Restaurant Tech Grows Multilingual Alongside Workforce

By Hans Lammeman

To accommodate multilingual teams, point-of-sale providers and other restaurant technology companies are adding language options to their products.

Pokeworks Pursues Expansion With Focus on Off-Prem Business, Second-Gen Spaces 

By Hans Lammeman

Compatibility with second-generation restaurant spaces and reliance on off-premises and digital channels are fueling expansion at Pokeworks.

Snack Brands Keep Pace With Evolving Landscape

By Matthew Liedke

Tim Hortons has been trying to establish a foothold in the United States for decades.

Zaxbys Pursues Nontraditional Development to Gain New Fans

By Andy Tellijohn

Zaxbys, the legacy chicken brand with more than 1,000 locations, signed its largest nontraditional development deal, which the company hopes will kick off a new phase of growth.

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