Food On Demand Outstanding Operators is a new annual program recognizing restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
After poring over a wide batch of nominated restaurants, our editorial team selected 20 brands/operators ranging from independents to mid-market and large chains for this first-ever industry award.
Outstanding Operators is intended to help others learn, by profiling the diverse list and their successful operations in feature articles running now through May. Winners will receive a $1000 charitable donation to the organization of choice, as well as be invited to the upcoming Food On Demand Conference May 8-10 at The Bellagio in Las Vegas for on-stage recognition.
Winners in the independent category: Saigon Sisters, Handcraft Burgers & Brew, Mamma Ramona’s, ClusterTruck, Oomi Digital Kitchen, PLNT Burger and The Smoke Shop BBQ.
Mid-market: Blaze Pizza, Another Broken Egg Cafe, Costa Vida, Amici’s East Coast Pizzeria and Dog Haus.
Large: Chipotle, Sweetgreen, Salad and Go, Wow Bao, Papa John’s, Chick-fil-A, Focus Brands and Craveworthy Brands.
Taking Dog Haus’ digital prowess to the next level is among the top priorities under new CEO Michael Montagano.
The Chicago-based Asian brand is no stranger to innovation, consistently pushing the envelope with omnichannel creativity and expansion in non-traditional formats.
Since its inception, the pizza chain has continued modernizing operations, staying up-to-date with trends in consumer behavior and off-premises ordering.
CEO Paul Macaluso knows first-hand how to streamline the off-premises side of a business—building a successful delivery and takeout program from the ground-up with growth plans underway.
A long-time chef looking for a higher challenge switched to BBQ, leaned on third-party delivery with no qualms about the cost.
The fast-casual is being recognized for its innovation, consistently implementing new technologies and digital-forward formats to streamline operations.
As catering sales boom, Costa Vida has upgraded customer-facing technology and forged deep, ongoing relationships with outside vendors.
Without dining rooms and with all orders going out the drive-thru or as takeout, Salad and Go is wholly, uniquely tailored to off-premises channels.
With an obsessive focus on first-party channels and utilizing customer data, OOMI Digital Kitchen has pushed retention rates through the roof.
Handcraft Burgers & Brew is recognized for its creative approach to building customer relationships, and a trimmed-down tech stack that prioritizes email collection.