Mastering Your Delivery and Takeaway Business

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April 10, 2024 • 8:00 a.m. CST

Don’t miss the first FOD International webinar in partnership with theDelivery.World. In this two part webinar you will hear from UK based restaurant operators followed by industry delivery solution providers for a deep dive into how restaurants can improve delivery operations and maximize profits.

Join us for a dynamic webinar where industry operators in the UK will explore strategies to regain control over their delivery operations. In two engaging panels, the first will spotlight operator experiences, addressing model shortcomings and the quest for better understanding of delivery customers and cost efficiency. The second panel, featuring tech companies, will tackle vital topics such as reducing commission rates and enhancing customer transparency. Guiding these discussions is the renowned Food On Demand Contributing International Editor, Peter Backman.

Get the latest insights on how leveraging AI can aid restaurants in data processing, guest engagement, and customer retention

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Wednesday, January 24, 2024 • 1 p.m. CST

AI has been a hot topic for some time now in tech and business. However, for most places, it simply never made the transition from “cool tool” to “actively (and positively) impacting my business.” But no more.

We believe that the next step of AI + Restaurants is here and that there are viable use cases for restaurants today.

The Evolution of First-Party Ordering

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Thursday, September 07, 2023 • 1 p.m. CST

Are you ready to evolve your brand’s first-party ordering experience? Join Vishal Agarwal, Founder and CEO, of ItsaCheckmate and Neil Hershman, CEO of 16 Handles, for an insightful webinar where we will delve into “The Evolution of First-Party Ordering.”

Why Attend? As restaurant brands seek to evolve their digital channels to better serve customer expectations, one of the first places they are starting is addressing the limitations of their existing first-party platforms. During our conversation, we will cover:
• The challenges restaurant brands face with legacy first-party ordering
• Important functionality and the roadmap to an evolved first-party solution
• Key integrations to round out a best-in-class experience

How Johnny’s Pizza Combined Loyalty and Online Ordering to Drive Historic Sales

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Wednesday, August 23, 2023 • 1 p.m. CST

Like many pizza brands, Johnny’s Pizza was offering delivery long before the spring of 2020. When the pandemic hit, Johnny’s watched its competitors scramble to launch third-party delivery while it doubled-down on its first-party solution. The brand revamped its loyalty program to a tiered system with 1:1 campaigns, launched curbside delivery, and leveraged surveys to refine its guest experience. But it didn’t neglect third-party either. Using marketplace management tools, Johnny’s can change pricing and inventory across third-party menus in seconds. Today, the brand is seeing record returns on their online ordering channels by providing guests with a personalized experience that keeps them coming back.

Join this webinar as we discuss:

· How to get the most out of your first-party online ordering by leveraging loyalty

· Tips for revamping your loyalty program without disrupting operations

· How to convert third-party customers to first-party loyalty members

Optimizing your First-Party and Third-Party Delivery Strategy

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Wednesday, July 26, 2023 • 1 p.m. CDT

Today, there is no longer a one-size-fits-all solution when it comes to restaurant delivery. Restaurant operators need to diversify their delivery strategy to meet different business goals and stay ahead of the curve. Learn how you can leverage a combination of third-party and first-party delivery services to reach new customers, increase sales, build loyalty, and optimize operating costs.

Get the latest insights on how enabling a native experience through first-party delivery compliments being on third-party delivery apps from Uber Direct’s Zach Noren and Incentivio’s Jeremy Sutton, and learn how Salad House leverages Uber Eats and Uber Direct via Incentivio to boost sales and grow their business from CEO & founder, Joey Cioffi. 

Feeding the Workplace: How Restaurants Win in the New Catering Landscape

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Wednesday, June 21, 2023 • 1 p.m. CDT

Industry experts David Meiselman, ezCater Chief Marketing Officer, and Mike O’Hanlon, ezCater Chief Partnership Officer, will join Laura Michaels, Franchise Times Editor in Chief, to provide industry and customer insights drawn from millions of B2B catering transactions as well as external research commissioned by ezCater. You’ll learn about the broader impact of food in a world of work that has changed so dramatically. You’ll dig into the details of customer ordering behaviors, ordering challenges, selection factors, menus and food types, and learn how high-value corporate customers choose catering partners. All attendees of the session will gain access to the full report containing these insights––a valuable resource as you look to grow your catering business.

Previous Webinars

Why White-Label Delivery

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Tuesday, February 28, 2023 • 1 p.m. CDT

Today, there is no longer a one-size-fits-all solution to delivery. If your business is interested in keeping your ordering experience native to your brand image while expanding the delivery options you offer to your customers, white-label delivery solutions could be a good option to explore.

Get the latest insights on how white-label delivery complements being on third-party delivery apps from Uber Direct’s Bernie Huddlestun and CMO of One Table Restaurant Brand’s Matt Smith. Learn how restaurants can leverage third-party marketplaces as well as white-label delivery to boost sales.

Tactics and Strategy for Delivery Platform Marketing

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Tuesday, August 30, 2022 • 1 p.m. CDT

You created a great brand but are you doing everything you can to translate your restaurant brand into one that thrives on third-party delivery platforms?

Get up-to-date insights from Laura Sandoval, Uber Eats head of enterprise ad sales, and Steph So, Shake Shack head of digital experience, on how to drive demand for your brand and create a clickable storefront, promote it and keep customers coming back again and again.

The State of Online Ordering and Loyalty

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Tuesday, April 5, 2022 • 1 p.m. CDT

Join Paytronix and Food On Demand to explore a wide-reaching survey of consumers and restaurant managers about the state of online ordering and how loyalty impacts restaurant habits.

Drawing from a series of collaborative survey studies with PYMNTS, this webinar explores the latest trends within the order and delivery landscape and provides a picture of the consumer behaviors and demands which drive the modern guest experience. Join this webinar to gain a data-based understanding of the current state of online ordering, the optimal online ordering experience, and the innovations and industry trends to be aware of when preparing for next generation online ordering.

This webinar will explore:
• The measurable improvements an online ordering solution can provide your brand
• Today’s customer preferences and behavior within the order and delivery experience
• The relationship between loyalty programs and online ordering solutions
• The growing role of artificial intelligence within restaurant marketing and loyalty programs
• Third-party delivery services and Google ordering
• The modern restaurant tech stack

Building Success with Virtual Restaurants

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Tuesday, March 8, 2022 • 1 p.m. Central

Maximize your restaurant’s existing infrastructure and boost your profit margin by adding virtual restaurant concepts to your operation. As one of the leaders in the virtual restaurant space, Nextbite allows operators to make thousands more every month with minimal investment, training or staff time. Its growing stable of cutting-edge virtual restaurant concepts allows restaurants to use existing staffing, equipment and line capacity to reach new consumers and boost sales without impacting existing operations.

More Than Delivery

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Thursday, December 10th, 2020 • 1:00 pm Central

How to make the most of your delivery partnership, including ways to grow your business with deeper partnership opportunities and new offerings that are hitting the market.

Make the most of your restaurant’s third-party partnerships by taking advantage of new programs and innovations to drive increased customer demand and order frequency. From the expanded Main Street Strong program to its new Storefront product, DoorDash and its Merchant team can help restaurants unlock new revenue streams, explore new product offerings and make delivery a more profitable channel going forward.

High-Volume Recruiting for On-Demand

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Wednesday, August 26, 2020 • 1:00 pm Central
Join Food On Demand and Fountain for a deep dive into how to empower recruiters and hiring teams for high-volume hiring in this new reality. Hear from industry experts as they explore best practices, innovative ideas and essential technologies that enable organizations to make quick changes, allowing them to keep up with demand. Join us to get inspired by new ideas and opportunities in these challenging times.

Consistency Matters: How Franchises Can Execute Food Delivery Across the System

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Learn from national restaurant brands that are making third-party delivery work during this free webinar Tuesday, March 5, at 2 p.m. EST.

“Standardization” and “controls” are key words in franchising, but how do brands achieve these when third-party delivery comes into play? Join law firm Cheng Cohen and Food On Demand, along with Red Robin, as they delve into real-world challenges franchises face when integrating delivery in their operations—and how to successfully navigate this ever-changing landscape. 

  • We’ll address how to translate food delivery into profitability, along with what brands can do to access valuable customer data. 
  • Plus, learn from a franchisor and franchisee as they share their journey to signing a national delivery contract.

Food On Demand Virtual Workshop

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The Food On Demand team and industry panelists conducted a two-part workshop on June 13th 2018.

FOD 101 Moderated by Tom Kaiser Topics: a deep dive into the numbers, real costs, how delivery affects your P&L and adjusting the menu (what will travel well, packaging needed), protecting your marks, economics of doing it yourself or going with third-party providers.

FOD 201 Moderated by Nick Upton Topics: Addresses virtual/ghost kitchens; whether to go with one or multiple third-party providers, adjusting operations/workflow both in staffing and physical space; customer loyalty.


Operational Logistics: Making Room for Delivery In Your Kitchen

This webinar aired on Sep 06, 2017 at 1:00 PM CDT.

View our recorded session below

As third-party restaurant delivery continues gaining steam, Food On Demand has assembled an all-star panel of restaurant experts and owners to discuss the back-of-the-house logistics required to set up and maintain a successful, profitable restaurant delivery operation. This one-hour discussion will include the co-founders of California-based Mendocino Farms, restaurant analyst Jim Greco of Results Through Strategy, Komiel Mohsen, owner of the Bay Area’s eight-unit Nick The Greek restaurant brand and Omnivore CEO Mike Wior. Each will share their strategies for maximizing efficiency and reducing the footprint of third-party delivery, with additional insights on a fast-growing revenue stream that’s transforming the restaurant industry. Q&A will follow the main presentation, giving listeners the chance to interact with the panelists and learn from their experience.


How to Ink Your Third-Party Delivery Contract:

The right third-party delivery service can increase revenue and demand; the wrong choice can damage your restaurant’s reputation and turn-off customers. Our 45-minute webinar — sponsored by online ordering platform, Olo, will give you critical industry insight into how to seamlessly ink your first (or next) delivery service contract.

Speakers include Allan Hickok, Boston Consulting Group’s restaurant expert; Peter Quinn, director of national partnerships at DoorDash; Sabato Sagaria, Union Square Hospitality Group’s chief restaurant officer; and Matthew Tucker, COO at Olo. Food On Demand Editors Tom Kaiser and Nancy Weingartner Monroe will moderate.

Panelists will discuss how to find the right delivery platform, how to integrative delivery into restaurant operations and why delivery can be a valuable incremental revenue stream. This webinar will prepare savvy restaurateurs at all levels to capitalize at the intersection of food and mobility. Don’t miss this opportunity to get your questions answered by industry experts.

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