Boosting Volume with a Modern Takeout Strategy

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As dining rooms shrink and decrease in importance, operators are remodeling and rolling updated restaurant designs that prioritize customer pickup in an effort to boost throughput and reduce delivery fees.

Latest Best Practices for First-Party Conversion

While leveraging the third-party marketplace has it’s benefits, converting customers to first party ordering brings several advantages, from gaining more control of the customer experience, boosting repeat orders, loyalty, cost saving opportunities and gaining valuable first-party data. Learn from experts on creative new ways to reach your takeout and delivery customers that goes beyond the flyer in the bag to create a superior-first-party ordering experience.

Customer Engagement & Loyalty

Diving into one of the hottest parts of the restaurant tech space, this session will share best practices from category leaders and large-scale restaurant operators on what’s possible through next-gen customer tactics designed to boost customer frequency, engagement and loyalty—regardless of ordering channel.

The Next Wave of AI in Customer Pickup & Delivery

Machine learning and artificial intelligence have already shown up in a few areas of restaurants, from customer engagement, automated review responses and back-of-the-house technology. This session will discuss what additional ways AI will be used across the industry, both behind the scenes and in customer-facing ways, to further benefit the in-store, delivery and takeout experience.

Negotiating Delivery Contracts and Automating Reconciliation

Negotiating delivery contracts is more complicated for chains and franchised restaurant groups. In addition, the accounting and reconciliation side of the business has become more onerous than ever with additional ordering channels coming online. This session will share best practices to negotiate favorable third-party delivery contracts, and how to automate the reconciliation process while using less manpower.

Boosting Your Off-Premises Economics

With ongoing inflationary pressures and delivery providers cracking down on third-party price premiums, optimizing the economics of your delivery and off-premises programs is more important than ever. Key decisions in pricing, menu management, technology and marketing are all parts of a strategy that’s built for the new multi-channel reality.