by Adam Wahlberg | Mar 19, 2025 | News
There has been plenty of coverage about voice AI in the drive-thru. No need to rehash the story of Wendy’s. But that’s not the story of CC’s Coffee House. It has a platform that deploys AI that it has been testing in three locations. And it has reached a verdict: sold...
by Adam Wahlberg | Mar 19, 2025 | News
The unified restaurant platform Qu has been publishing a State of Digital Report for six years now, based on the results of a comprehensive survey of fast casual and QSR brands. For this year’s report it gathered insights from 170 enterprise brands that represent...
by Adam Wahlberg | Mar 18, 2025 | News, Outstanding Operators
Bojangles is a Food On Demand Outstanding Operator. Eric Stepp, senior off-premise and catering manager for Bojangles, the growing fried chicken QSR chain, is happy to discuss the brand’s array of operational tactics and tools, from kiosks to limited-time offers...
by Adam Wahlberg | Mar 13, 2025 | News
Marc Lore is not a timid man. He started Wonder in 2018 with a vision of a nationwide network of food halls. In 2023 he added Blue Apron for meal kits. Last year he acquired Grubhub for delivery. And this week he onboarded digital media company Tastemade for content...
by Adam Wahlberg | Mar 12, 2025 | News, Outstanding Operators
Portillo’s is a Food On Demand Outstanding Operator. When Portillo’s opened in 1963, it sold hot dogs for 30 cents out of a 12-foot trailer. By 1983 it had launched its first drive-thru, arming employees with walkie-talkies to communicate orders to the kitchen....