I became aware of virtual cashiers in 2022 when I strolled into a Freshii store in downtown Minneapolis. I heard a voice greeting me. I couldn’t tell from where. I saw actual human beings behind a counter preparing meals. But they had their heads down. Then I heard it...
The dream of every college student is now a reality: a pizza vending machine, open 24/7. Now if something can be done about 8 a.m. classes. Toronto-based PizzaForno has rolled out this gooey fantasy in its first California location in Rancho Cordova. The vending...
One might think KFC’s most daring idea was when it named Norm MacDonald as Colonel Sanders in 2015. That was unconventional. But what it is doing in Orlando makes the Norm decision seem normal. If you’re visiting one of 16 Orlando stores after an outing at Disney...
Spend any time with a restaurant operator who uses third-party delivery and you will hear the same thing: we wish we could get the names of the consumers. The provided data is generally just demographic. But Matt Smolin, who runs Hang, a brand loyalty and membership...
It’s one thing to make an order through an app and wait for the food to arrive. It’s another to make an order through an app and wait for the restaurant to arrive. Such is the promise of OLHSO, which is a Korean BBQ & seafood food truck that uses robots in...
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.