The courier cost equation is changing
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. Grab’s latest...
Pure Green ‘Going All In’ on AI, CEO Says
Bullish is probably the most accurate word to describe smoothie chain Pure Green’s approach to integrating artificial intelligence across its system, but even that term may undersell the brand’s embrace of the technology. With more than 80 units nationwide, Ross...
Hungry Howie’s Opts for Hybrid Delivery Amid Tech Revamp
An emphasis on off-premises and delivery channels is an increasingly evident theme behind this summer’s tech stack revamp by Hungry Howie’s Pizza, a Michigan-based chain with nearly 500 locations. Less than two months after Hungry Howie’s announced a partnership with...
Cava SVP Explains Strategy Behind In-Person Events
In-person events build connections with brands that extend beyond geography. That’s the vision fast-casual chain Cava pursued with its three-part Mediterranean Summer Supper Series over the last three months. Although the gatherings brought a few hundred guests...
E-Commerce Risk Expert Reveals Fraud Threat Plaguing Restaurant Loyalty Programs
With the surge of online ordering since the start of the decade, loyalty programs have proven to be a critical revenue engine for restaurant brands looking to attract new customers and generate repeat business. However, every rose has its thorn, and in the case of...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.