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Restaurants Use Customer Data to Deepen the Guest Experience

Restaurants Use Customer Data to Deepen the Guest Experience

by Laura Michaels | Jun 6, 2023 | News

The core customers at Dave’s Hot Chicken are “the 19- to 35-year-old pot-smokin’ dudes that live in their mother’s basement,” said James McGehee, the company’s finance chief. Dave’s has tailored its technology stack and deployment of customer data with that guest in...
Amazon Extends Free Grubhub+ for Prime Members

Amazon Extends Free Grubhub+ for Prime Members

by Bernadette Heier | Jun 6, 2023 | News, Third-Party Delivery

About a year after announcing their partnership, Grubhub and Amazon are extending their offer of free Grubhub+ for Prime members. In July of 2022, the companies collaborated to make the Grubhub+ subscription free for one year for Amazon Prime members. Now, Prime...
How Restaurant Real Estate Is Evolving in a Digital World

How Restaurant Real Estate Is Evolving in a Digital World

by Laura Michaels | Jun 5, 2023 | News

The restaurant industry is dealing with tens of thousands of locations that were built before “consumers were changing their minds” and expecting to order from restaurants whenever, wherever and however they want. “They weren’t built to suit evolving needs,” continued...
Paytronix Report Underscores Importance of Responding to Customers

Paytronix Report Underscores Importance of Responding to Customers

by Bernadette Heier | May 31, 2023 | News

While the pandemic forced many restauranteurs into the digital space to survive, current data shows that the demand for digital ordering persists and remains a necessity for businesses. Paytronix, a guest engagement platform, breaks down several online ordering trends...
Serve, Uber Eats Scale Up Autonomous Delivery Plans

Serve, Uber Eats Scale Up Autonomous Delivery Plans

by Tom Kaiser | May 31, 2023 | News, Third-Party Delivery

Following a successful year of tests throughout Los Angeles, Serve Robotics announced plans to expand its partnership with Uber Eats and deploy up to 2,000 AI-powered sidewalk delivery robotics in additional cities. The announcement comes two weeks after another of...
Toast Data Shows Dine-In Still Dominates Lunch Traffic

Toast Data Shows Dine-In Still Dominates Lunch Traffic

by Tom Kaiser | May 31, 2023 | News, Top Stories

A new Restaurant Trends Report from Toast provides an interesting look at dining and delivery habits as the industry moves further beyond the challenges presented by three years of pandemic adjustments. Notably, only Kansas City and Charleston, South Carolina,...
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