Food On Demand 2024

Thank you for coming to the annual Food On Demand Conference. Your attendance makes insightful panels and engaging presentations like these possible.

Below, you’ll find the video presentations from the conference for your viewing pleasure.

This video archive from the Food On Demand Conference is the confidential, copyrighted property of Food On Demand, Minneapolis, Minnesota, and is delivered to event attendees as a convenience and for their own internal, noncommercial use.

Any republication, distribution, commercial use, or email abuse of its contents without the prior written consent of Food On Demand™ is prohibited. © 2024 All Rights Reserved.


Day One

Opening Remarks

Jared Pfeifer, Publisher, Food On Demand


A Conversation with Travis Kalanick

Travis Kalanick, City Storage Systems, the parent company of CloudKitchens & Otter


Off-Premises Round Table

Moderator: Bernadette Heier, Food On Demand
Michael Boyan, Shake Shack
Andrew Garfrerick, Papa Johns
Wade Allen, Costa Vida
Angela Coppler, Cousins Maine Lobster

Take Multi-Channel Marketing to the Max

Moderator: Laura Michaels, Franchise Times
Danielle Porto Parra, GoTo Foods
Cindy Syracuse, BurgerFi
Molly Catalano, Five Guys

Data & Insights

Moderator: Bernadette Heier, Food On Demand
Andrew Custage, Medallia
Mike Provencher, Brizo FoodMetrics

Outstanding Operators Recognition

Sponsored by Qu, DoorDash, ezCater

Day Two

The Next Chapter: Building the Digital Restaurant

Moderators: Carl Orsbourn, Deliver the Dish & Meredith Sandland, Empower Delivery
Maria Rivera, Smalls Holding
Urvi Patel, GoTo Foods

Third-Party Deep Dive

Moderator: Bernadette Heier, Food On Demand
Ruth Isenstadt, Head of U.S. Restaurants, DoorDash
Steven Puchala, SVP of Restaurant Network, Grubhub
Brandi Villarreal, Head of Online Food Delivery, Uber Direct

Constructing Your Tech Stack for Off-Premises Excellence-Roundtable

Moderator: Fred LeFranc, Results thru Strategy
Vishal Agarwal, Checkmate
Amir Hudda, Qu
Perse Faily, Tillster

The New Reality of Delivery-Only Models

Moderator: Meredith Sandland, Empower Delivery
Nick Kiouftis, California Grill
Markus Pineyro, oomi Digital Kitchen
Erik Frederick

Around the Industry 1

Moderator: Ryan Palmer, Lathrop GPM
Paul Barron, Rever Networks
Ashwin Kamlani, Juicer
Cynthia Hollen,
Mahmoud Ghulman, Nash

Around the Industry 2

Moderator: Peter Backman, theDelivery.World
Yariv Bash, Flytrex
Kristin Howe Cole, Grubhub
Rob Grimes, IFBTA
Natalie Wild, Bite

Capitalizing on GenAI for Restaurants

Moderator: Steven M. Elinson, Amazon Web Services (AWS)
David Azose, DoorDash
Brian Lichorowic, Vistry

Boosting Your Off-Premises Economics

Moderator: Brita Rosenheim, Vita Vera Ventures
Michael Montagano, Dog Haus
Shelly Rupel,
Jim Bitticks, Dave’s Hot Chicken

Trends in Restaurant Loyalty: Platforms, Profits & Guest Relations

Moderator: Anna Tauzin, Big Chicken
Sam Stanovich, Big Chicken
Gregg Majewski, Craveworthy Brands

First Party Conversion: Alternatives & Answers

Moderator: Joe Reinstein, Digital Restaurant Association
Chris Heffernan, dlivrd
Kimberly Carducci, Freebirds World Burrito
Andrew Nakkache, FIRST

Build Or Buy? Steering Through the Maze of Custom vs. Commercial Tech

Moderator: Juan George, 858 Partners
Deena DePhilips, Red Robin
Mark Lohmann, Birdcall
Keith McLellan, Whataburger

Marketing to the Digital-First Customer

Moderator: Sterling Douglass, Chowly
Jess Shuraleff, Uber
Jessica Jami, P.F. Chang’s
Dave Pavelko, Google

Day Three

Building and Sustaining Profitable Catering Growth: Know What Matters!

Moderator: Jim Rand, Rand Parker Group
Erle Dardick, Off-Premises Growth Academy
Aaron Hoffman, DeliverThat
Jennifer Saunders-Haynes, Subway
Michelle Smart, ezCater

Packaging Solutions for Off-Premises Operations

Moderator: Ashley Elzinga, Foodservice Packaging Institute
Gracie Prasanson, Jason’s Deli
Alistair Levine, KitchenSync/Vine Hospitality
Jeff Rinke, Hungry Howie’s Pizza

Strategies to Best Manage Reconciliation & Chargebacks

Moderator: Nancy Luna, Food On Demand
Sean Thompson, Freddy’s Frozen Custard & Steakburgers
Chris Munz, Voosh
Jeff Barney, Nékter Juice Bar