
The Food On Demand Podcast covers the latest news at the intersection of food, technology and mobility, plus interviews with industry experts and on-the-ground operators who are reinventing foodservice, retail and consumer convenience.
In this episode, Cynthia Hollen, CEO of Mavi.io, shares how in-car ordering is changing the game for consumers. We explore the growing demand for seamless ordering as people look for ways to streamline the process without reaching for their phones. From the rise of pre-ordering after the pandemic to discovering best practices for the future, we dive into the ongoing evolution of the industry.
Jenifer Kern, CMO of Qu, joins us to unpack key insights from Qu’s 2025 State of Digital Report. We dive into the major trends shaping the restaurant industry—from the shift from third-party to first-party ordering, AI adoption, the rise of kiosks and smart kitchens, and more. Plus, how success hinges on how effectively restaurants can unify and activate their data.
Industry veteran and current catering consultant Jim Rand shares lessons from building and scaling catering programs at brands like Panera Bread and PF Chang’s. Jim walks us through how to build a robust program—from understanding production and technology integration to menu adaptation—and how operators can use tools and online ordering systems to streamline operations. He also dives into marketplace strategy, self-delivery vs. third-party fulfillment, and what’s needed to stand out in the competitive landscape.
Meet your hosts!
Meet your hosts, Managing Editor Bernadette Heier and Associate Editor Adam Wahlberg, your guides to the future of dining. Together they serve up insights on off-premises operations and the evolving digital dining experience.
From ghost kitchens to digital menus, and from delivery logistics to customer experience, Bernadette and Adam are diving into the topics that matter most to restaurant owners, operators, and innovators. With their finger on the pulse of the industry, they'll share insider knowledge, expert interviews, and real-world examples of what's working – and what's not – in the rapidly changing world of foodservice. Whether you're a seasoned pro or just starting out, tune in for actionable advice, fresh perspectives, and a healthy dose of enthusiasm for the future of dining.
