Michael Boyan

Director of Digital Operations, Shake Shack

Michael is the Director of Digital Operations at Shake Shack, leading the Digital Operations team within the Restaurant Excellence department. In this role, he oversees the operational management of Shake Shack’s first party digital applications as well as strategic partnerships with third-party delivery providers. With a deep understanding of the company’s technology infrastructure, Michael ensures digital innovation aligns with Shake Shack’s mission and growth.

Michael’s journey with Shake Shack began in 2014 as an in-store operator, where he quickly advanced to General Manager at the company’s flagship Chicago location. In 2019, he transitioned to a corporate role, just as the restaurant industry faced an unprecedented shift in digital demand due to the COVID-19 pandemic. Playing a key role in Shake Shack’s digital evolution, he helped spearhead initiatives such as first-party delivery, the rollout of in-store digital kiosks  and third-party delivery integrations.

Michael holds a Bachelor of Science in Hospitality and Tourism Management from the University of Massachusetts Amherst. Now based in Kingston, New York, he enjoys biking, brewing kombucha, and cheering on the Chicago Bulls alongside his wife and their dog, Buckley.