New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology companies.
A critical driver for the hybrid call center is the platform’s Catering Specialist Program, which supports brands like Cousins Subs and Taziki’s Mediterranean Cafe by assigning agents to convert inbound catering demand, reactivate dormant customers and generate additional revenue, according to a press release.
As part of the push to grow the international call center, which the company has operated for more than nine years, Delivery.Com is offering participation through what it calls “a complimentary, risk-free pilot,” without long-term commitment.
Laurence Levin, CEO of Delivery.com, described the initiative as a means to accelerate adoption from brands, citing the call center model as designed to capture missed revenue, ease in-store labor pressures, increase average order volumes and improve consistency.
“We’ve designed this to be as low-risk and high-impact as possible,” Levine said in a press release. “Our goal is to help restaurant brands unlock incremental revenue while simplifying operations.”
Delivery.com’s list of logistics and restaurant partnerships includes DeliverThat, Skipcart and Gen On Point, for which they provide dispatching, driver coordination, hiring and customer support services.
