Michelle Smart

Chief Customer Care Officer, ezCater

Michelle has spent over 25 years driving improved customer experiences for technology companies. As Chief Customer Officer at ezCater, Michelle is responsible for leading the company’s beyond helpful customer care & operations teams, and delivering optimal customer experiences with technology-driven solutions. Michelle is passionate about the growth and wellbeing of her teams and the effectiveness and compassion in which customers are served. She spent 20 years of her career with R.R. Donnelley, where she created and led their Information Architecture function.

Under her leadership, data and analytics became drivers of critical business decisions and insights to customer behaviors. As SVP, Global Business Solutions, Michelle implemented strategic global M&A programs, including international acquisitions, for the company.

Prior to joining ezCater, as the business owner for R.R. Donnelley’s print management merchandising platform, she facilitated the increased share of wallet and improved customer experience with Fortune 1000 customers. Michelle has a BS from Southern New Hampshire University.