Grubhub and Amazon are working together to simplify deliveries to access-restricted residential buildings and gated communities.
Grubhub couriers can use Amazon Key’s 1-Click Access tech to gain authorized entry to common areas without coordinating with staff or residents.
Only the Grubhub driver assigned to a specific delivery can access the building’s common area, and their access to that area is time-limited. Property managers must opt into this service and can control or revoke access at anytime. Background checks and verification processes are also completed for Grubhub delivery partners. The move aims to help food be delivered more efficiently, by dropping orders off directly inside the building, reducing missed deliveries and improving convenience for those ordering.
“As online shopping continues to grow, the influx of packages presents new challenges for delivery drivers and building management. Amazon Key is proud to be at the forefront of offering a frictionless, secure solution for deliveries within building lobbies and gated communities,” said Kaushik Mani, director of Amazon Key. He added that customers have requested expanded services that accommodate third-party delivery companies.
Megan Mergener, Senior Director of Logistics at Grubhub, said now drivers are completing deliveries with fewer issues. “The reduced need for coordination means less friction at every stage, allowing us to deliver easily and securely while giving customers and property managers peace of mind.”
This builds on Amazon and Grubhub’s former partnership, in which Amazon embedded Grubhub food delivery into its app and offered Prime members a free Grubhub+ membership for a year.
Grubhub states it’s completed nearly 1 million deliveries using Amazon Key, resulting in a 50 percent reduction in delivery partner team calls and a 22 percent decrease in order cancellation rates.
