Joanna Lambert is the Chief Operating Officer at Olo (NYSE: OLO), a leading restaurant technology provider. Jo has served in this role since July 2023, where she leads the product and engineering organizations, driving the business strategy and vision of Olo’s three product suites, Order, Pay, and Engage. In November 2024, she added the marketing, customer experience, partnerships, and business development organizations to her team. She brings more than 25 years of experience scaling businesses globally across financial services, media, and technology known for being a transformational leader with a proven track record operating and accelerating revenue.

Prior to Olo, Jo was President and General Manager, Yahoo Consumer Group, the media division of Verizon Communications, Inc., consisting of brands counting Yahoo, HuffPo, TechCrunch, Makers, and AOL. She led a global team serving Yahoo’s 900 million monthly active users across strategy and operations, content, product, subscriptions, commerce, business development, marketing and customer service. Previously she served roles at Paypal, including Vice President Consumer Product & General Manager, Venmo, and American Express, including Senior Vice President, Chief Product Officer & Operational Excellence. Jo currently serves on two Boards—NPR and Pencil Inc., a non-profit supporting students in New York City public schools.

Lambert holds a Bachelor of Business, Communications from Queenstown University of Technology in Australia.