latest posts

Taco John’s Launches Voice AI Ordering with Presto

By Beth Signarovitz | June 5, 2024

Taco John’s plans to incorporate voice AI in its franchised locations in 2024, following the completion of the pilot phase.

Build or Buy? Steering Through Maze of Custom Vs. Commercial Tech

By Bernadette Heier | June 5, 2024

With a surge in available tech solutions to manage a restaurant’s omnichannel presence, operators face a growing web of subscriptions, dashboards and partnerships with top-tier providers.

Restaurants Arrive at an Inflection Point With Packaging

By Adam Wahlberg | June 4, 2024

Waste from single-use plastics exploded during the pandemic, when delivered food was the only game in town. Is the industry now open to new choices?

Amazon Embeds Grubhub Food Delivery into its App

By Bernadette Heier | June 4, 2024

Amazon customers in the U.S. can now order food from nearby restaurants through Grubhub—directly on the e-commerce giant’s website and app.

In New Reality of Delivery-Only Models, Food Quality Is Nonnegotiable

By Laura Michaels | May 29, 2024

In today’s current landscape, the delivery-only model is viable but requires careful consideration, investments in marketing and a clear understanding of execution in the kitchen.

A Global Look at the Drive Towards First-Party Delivery

By Peter Backman | May 29, 2024

As the restaurant industry continues to evolve and adapt, the shift towards first-party delivery is becoming increasingly prominent, and is reshaping the global delivery landscape.

GoTab Expands Partner Network with Seven New Integrations

By Beth Signarovitz | May 29, 2024

The integrations further the company’s mission to help hospitality business owners integrate new technology seamlessly and enhance guest experience.

Olo,Tray Expand Partnership to Offer Personalized Experiences to Guests

By Beth Signarovitz | May 29, 2024

Olo is expanding its partnership with TRAY, a POS and restaurant management platform.

Questions to Answer Before Signing with a Third-Party Delivery Provider

By Adam Wahlberg | May 28, 2024

It may make sense for you to use a third-party delivery provider. But run through this checklist before you sign.

How Franklin Junction is Redefining Ghost Kitchens Amidst Industry Challenges

By Nancy Luna | May 28, 2024

CEO Rishi Nigam said the landlord-tenant model is not as scalable as Franklin’s Host kitchen strategy.