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In a Convenience Economy, Restaurants Have the Power

In a Convenience Economy, Restaurants Have the Power

by Laura Michaels | Apr 10, 2019 | News, Research, Top Stories

Much is made of the perceived leverage third-party services have over the restaurants whose food they deliver, but in reality, “Operators have the real leverage because the third-party apps need you as much as you need them.” That was the conclusion from Eli Portnoy,...
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