Point-of-sale provider GoTab has debuted Self-Ordering Kiosks built for high-volume venues with limited staff, while also announcing its new Pocket POS that is a handheld device specifically designed for fast-paced environments offering table service.
The Arlington, Virginia-based commerce platform says the new Pocket POS is strikingly compact and easy-to-use, enabling team members to take orders, manage tabs, process payments, and communicate with the front- and back-of-house from anywhere in real-time, all from one device the size of an average mobile phone.
GoTab’s new Pocket POS device.
Claiming a larger screen, longer battery life and smaller build than virtually any other mobile POS on the market, the Pocket POS maximizes utility and embraces on-demand service for a guest-centric experience, “no wait time or clunky hardware required.” When it’s time to process payments, the product transforms into a customer-facing digital check presenter, allowing guests to view, split, add a tip and pay their tab, with the option to leave feedback and receive an order confirmation directly to their mobile device.
“Restaurants shouldn’t have to choose between staying busy or delivering a great guest experience,” said GoTab co-founder and CEO Tim McLaughlin. “With our Pocket POS, we’re unlocking significant operational efficiencies, enabling servers to communicate with the front- and back-of-house from anywhere and equipping them with the tools needed to manage tabs tableside and meet guests where they are for a personalized, seamless dining experience. It’s the easiest solution for servers navigating a fast-paced dinner rush while driving unmatched hospitality.”
The Pocket POS embraces every feature of GoTab’s popular stationary POS, including capabilities such as shared tab control, smart kitchen management and advanced administrative features that allow staff to manage inventory, menus, shifts and more, all on-the-go. Leveraging the Pocket POS, operators are empowered to mitigate errors, reduce costs, grow revenue and enable a frictionless guest and team member experience.
“The Pocket POS was created to help restaurant staff while enhancing and simplifying every guest interaction and is especially convenient when it comes to large parties, which are traditionally great from a revenue perspective but logistically tough on servers,” McLaughlin added. “Its ability to effortlessly split, move and merge guest’s tabs on the fly saves team members time and energy, which is vital in a fast-paced restaurant environment. Complete with all of the solutions found in our traditional POS, this is one of our most versatile products yet, and its pocket size just can’t be beat.”
The launch of GoTab’s Pocket POS comes on the heels of the company’s recently announced capital raise, closing on an $18 million Series A funding round that will help scale its digital ordering and payment solutions for the hospitality industry, such as the Pocket POS.
Self-Ordering Kiosk
GoTab Self-Ordering Kiosk
Built for high-volume venues with limited staff, the company’s new Self-Ordering Kiosk enables guests to independently browse, place orders and submit payment through one, easy-to-use interface, eliminating long lines and ultimately simplifying the dine-in experience. Whether it’s one brand or multiple businesses running out of the same location, guests can start new orders, customizing and modifying items based on preference, and pay directly at the Kiosk with any accepted method of payment, including credit and debit cards, mobile wallets, gift cards and more.
Once processed, orders are routed to the kitchen and/or their respective merchants for fulfillment, and guests are alerted via text when and where their order is ready for pick-up. This experience empowers guests to take care of their own orders, so staff can focus on delivering quality items and premium hospitality.
“Our Self-Ordering Kiosk was designed with high-volume establishments, such as food halls, quick-service restaurants, breweries and eat-ertainment venues in mind, as we continue to identify ways to improve the dine-in experience for guests, while simplifying the ordering and payment process for operators,” said McLaughlin. “With our Kiosk, guests have complete control of their own ordering experience, customizing items exactly how they want them, reducing errors and increasing the likelihood for upsells through visibility into additional items that may not have been recommended by a server. It’s an instant game-changer for hospitality venues aiming to reduce operating costs, increase speed of service and order accuracy and deliver unmatched convenience even during their busiest times.”
The GoTab Self-Ordering Kiosk integrates with GoTab’s suite of differentiated solutions, including the GoTab POS and KDS, ensuring that staff receive accurate, timely orders to fulfill each check quickly and without error.
