ConverseNow, an AI-powered voice-ordering solution for restaurants has teamed with third-party delivery aggregator and menu management company ItsaCheckmate.
The move enables ConverseNow to integrate its technology with dozens of point-of-sale systems, significantly reducing onboarding time for new customers. It’s also intended to aid restaurants that are looking to expand their customer service and ordering process with voice AI.
“We are excited to partner with ItsaCheckmate to bring our AI-powered ordering solution to more restaurants,” said Vinay Shukla, CEO of ConverseNow. “ItsaCheckmate’s deep expertise in POS integrations will allow us to focus on what we do best, developing innovative AI solutions that help restaurants improve their customer experience and increase sales.”
Amid the partnership, the company says it can now hone in on the application of generative AI, which, with the recent integration of Google Bard and OpenAI, is pushing for AI ordering conversations to become increasingly more fluid and complex.
“It is night and day compared to solutions deployed just one year ago that were based on scripted or predictive behavior, leading to restaurants being able to quickly adapt to the needs of more customers,” ConverseNow wrote in a statement.
“I truly believe voice AI is the next big digital channel,” said Vishal Agarwal, founder and CEO of ItsaCheckmate. “But its adoption has been slower than expected because of the high cost of onboarding and the need to prove out the ROI to restaurant operators.”
Agarwal adds that the partnership will bring voice AI to restaurants of all sizes, at zero cost to onboard amid a free pilot.
ConverseNow’s voice AI technology is currently used by restaurants in 46 states across the U.S.