One might think KFC’s most daring idea was when it named Norm MacDonald as Colonel Sanders in 2015. That was unconventional. But what it is doing in Orlando makes the Norm decision seem normal. If you’re visiting one of 16 Orlando stores after an outing at Disney...
Spend any time with a restaurant operator who uses third-party delivery and you will hear the same thing: we wish we could get the names of the consumers. The provided data is generally just demographic. But Matt Smolin, who runs Hang, a brand loyalty and membership...
It’s one thing to make an order through an app and wait for the food to arrive. It’s another to make an order through an app and wait for the restaurant to arrive. Such is the promise of OLHSO, which is a Korean BBQ & seafood food truck that uses robots in...
It was last November when Curbit, a restaurant capacity-management platform, announced that it had signed up Smashburger. That made noise. And now it’s back with news that it is partnering with Microsoft to offer enhanced machine-learning capabilities for its clients,...
There are noble souls who insist that time stuck in traffic doesn’t bother them. That they can blissfully enjoy the time listening to podcasts. These are annoying people. For the rest of us, it’s aggravating. And for restaurants, it’s money lost. The...
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.