In New Reality of Delivery-Only Models, Food Quality Is Nonnegotiable
It wasn’t long ago that influencers, musicians, celebrities—and those looking to reclaim some sense of celebrity—were attaching their names to virtual restaurant brands. Remember Pauly D’s Italian Subs? (Yes, the DJ who starred on MTV’s “Jersey Shore” more than a...
Profitable Restaurant Delivery Hinges On Order Accuracy
There’s no substitute for getting it right. That was the message from franchisors Dave’s Hot Chicken and Dog Haus as executives from each talked about the challenges of achieving profitability with off-premises orders and what they’re doing to make those margins more...
Uber Co-founder Travis Kalanick Envisions ‘Internet Food Court’ Future
When he left Uber in 2017, Travis Kalanick said someone told him 13 percent of all miles driven in San Francisco were “Uber miles.” The co-founder of the ride-hailing giant recalled thinking, “Can we do that with food?” Kalanick, who bought CloudKitchens parent...
Restaurants Use Customer Data to Deepen the Guest Experience
The core customers at Dave’s Hot Chicken are “the 19- to 35-year-old pot-smokin’ dudes that live in their mother’s basement,” said James McGehee, the company’s finance chief. Dave’s has tailored its technology stack and deployment of customer data with that guest in...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
