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Digital Customer Engagement is Critical to Modern Reputation Management

Digital Customer Engagement is Critical to Modern Reputation Management

by Matthew Liedke | May 21, 2025 | News

When it comes to how customers perceive restaurants, reputation starts with expectation. That’s the lesson learned by Avi Goren, who co-founded the digital hospitality software provider Marqii, which he is also CEO of. During a panel at the 2025 Food on Demand...
Operators Aim for Integration and Less Friction With New Loyalty Programs

Operators Aim for Integration and Less Friction With New Loyalty Programs

by Matthew Liedke | May 20, 2025 | News

Of the customers who visit Blaze Pizza’s 300 locations, just 15 percent use the brand’s loyalty program. Casey Terrell, Blaze Pizza vice president of marketing, admits it’s not the end-all, be-all answer. However, it is still an important and useful tool in driving...
Restaurant Operators Accelerate Digital Pace to Match Online, Off-Prem Orders

Restaurant Operators Accelerate Digital Pace to Match Online, Off-Prem Orders

by Matthew Liedke | May 12, 2025 | News

The digitization of restaurants continues to happen at a rapid rate, meaning restaurant leaders have to keep their heads on a swivel, or else get left behind. Christophe Poirier, chief concept officer for KFC’s spin-off Saucy, gave that sentiment Tuesday during a...
Value and Consistency Will Be Critical in 2025 With Potential Challenges in Store

Value and Consistency Will Be Critical in 2025 With Potential Challenges in Store

by Matthew Liedke | May 8, 2025 | News

The year ahead may be a challenging one for restaurants, as macroeconomic variables indicate less than promising forecasts. Victor Fernandez, chief insights officer at Black Box Intelligence, shared predictions with an audience at the 2025 Food on Demand Conference...
Qu Develops Smarter Kitchen as Restaurants Prioritize Tech Stacks

Qu Develops Smarter Kitchen as Restaurants Prioritize Tech Stacks

by Matthew Liedke | Apr 21, 2025 | News

Editor’s Note: This article was originally published in Franchise Times, a sister publication to Food On Demand. While restaurants have enhanced their technology for front-of-house operations, leaders at digital developer Qu feel more needs to be done in the...
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