Brand Leaders Share AI Insights With Software Developer Palona
A group of restaurant brand leaders were joined on stage at the recent Create Investment Summit in Nashville for an in-depth discussion on utilizing new AI technologies. The panel was led by Maria Zhang, CEO of Palona AI, who guided the conversation around how AI is...
Digital Customer Engagement is Critical to Modern Reputation Management
When it comes to how customers perceive restaurants, reputation starts with expectation. That’s the lesson learned by Avi Goren, who co-founded the digital hospitality software provider Marqii, which he is also CEO of. During a panel at the 2025 Food on Demand...
Operators Aim for Integration and Less Friction With New Loyalty Programs
Of the customers who visit Blaze Pizza’s 300 locations, just 15 percent use the brand’s loyalty program. Casey Terrell, Blaze Pizza vice president of marketing, admits it’s not the end-all, be-all answer. However, it is still an important and useful tool in driving...
Restaurant Operators Accelerate Digital Pace to Match Online, Off-Prem Orders
The digitization of restaurants continues to happen at a rapid rate, meaning restaurant leaders have to keep their heads on a swivel, or else get left behind. Christophe Poirier, chief concept officer for KFC’s spin-off Saucy, gave that sentiment Tuesday during a...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.