Restaurant Industry Insiders Suggest a Focus on Problem-Solving Tech
Where DoorDash Labs was launched eight years ago, the mission was centered on multimodality. Harrison Shih, the senior director of the delivery company’s technological development division, said from the start, they saw potential to expand the way DoorDash could...
Brand Leaders Embracing Change, but Still Put Food First
Suzie Tsai is candid about the state of her brand’s tech stack. The CEO of Bonchon Korean Fried Chicken noted a recent meeting with a restaurant industry expert who bluntly told her the brand’s tech stack was bad, to which Tsai said, “I agree.” In her view, Tsai is OK...
Can Robots Help Pizza Franchises Stay Competitive?
This article was originally published in Franchise Times, a sibling publication to Food On Demand Most pizza franchises emphasize three operational aspects: ordering, food preparation in the kitchen and delivery. In all three phases of the pizza game, brands large and...
Brands Mixing Classic Service With Modern Experience to Win Customers
This article was originally published in Franchise Times, sister publication to Food On Demand. Restaurant brands may be employing a slew of strategies to boost sales, but Zaxbys Chief Operating Officer Sharlene Smith said the fundamentals can’t be lost in the...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.