Amazon’s message was all about the customer
Amazon’s Russell Baker gave conference attendees advice on how to be customer obsessed like the large, but nimble, company he works for as general manager of Amazon restaurants. “Obsession is all in, it preoccupies or intrudes on your mind,” he said. “Customers always...
It all comes down to packaging when you want food delivered pretty
(Pictured above – Lynn Dyer, president, Foodservice Packaging Institute) When Denny’s management decided to “age-down the brand,” off-premise dining was one avenue, however, “we knew we had a challenge with packaging,” Dave Coltrin, VP Guest Experience &...
Amazon delivers a treasure trove in a Treasure Truck
Amazon is going low-tech and a bit retro with its Treasure Truck, the online retailers’ version of deals on wheels, that is now coming to a Whole Foods parking lot near you. The first Treasure Truck deal was the hot-selling Instant Pot, according to the Tech Crunch...
High-tech Solutions Leads to Too Many Five-finger Discounts
In this age of tech-centric retail, maybe we really do need the human touch to keep us honest. According to a recent article in The Atlantic, self-scanning in supermarkets is turning into self-scamming, as shoppers switch barcodes or ring up expensive by-the-pound...
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Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.