Hang Gives Consumers a Personalized Experience and Operators Their Names
Spend any time with a restaurant operator who uses third-party delivery and you will hear the same thing: we wish we could get the names of the consumers. The provided data is generally just demographic. But Matt Smolin, who runs Hang, a brand loyalty and membership...
Two New Polls Underscore Importance of Kiosks and Loyalty Programs
Two significant industry surveys recently came out, one voicing the opinions of consumers and the other operators, both revealing agreement in two areas: kiosks and loyalty programs. Tillster polled more than 1,000 U.S.-based quick-service and fast-casual diners about...
Industry Insiders Say Brands Should Look Beyond Rewards for Loyalty Programs
Loyalty programs are a way to give recurring customers a reward for frequency, but industry experts believe they should go beyond discounts. During the Restaurant Finance & Development Conference on November 14, Kevin O’Connell, managing director of strategy and...
Thanx Pounces as Loyalty, Customer Engagement Awareness Peaks
As big-name restaurant tech players like Olo, Toast and Par grow their footprints and bring a raft of new features onto their platforms, loyalty and guest engagement provider Thanx sees an opening as one legacy brand shutters a portion of its business and a growing...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
