Golden Chick Hatches a New Tech Platform
The last time the server went down was the last straw for Brian Loescher, president of Golden Chick Franchising, the QSR with 230 locations. “The server we were using was not cloud-based and when it crashed you had to package it up and mail it to the service...
Happy Cashier Survives an Internet Backlash. Can It Survive Kiosks?
I became aware of virtual cashiers in 2022 when I strolled into a Freshii store in downtown Minneapolis. I heard a voice greeting me. I couldn’t tell from where. I saw actual human beings behind a counter preparing meals. But they had their heads down. Then I heard it...
Ever Heard of Telematics? You Should. It Can Be a Key to Delivery Safety and Savings
Everyone knows a back-seat driver, that passenger who interjects opinions while in route. They’re annoying. But often right. Which is even more annoying. These days the back-seat commentator has moved to the front seat, and the feedback isn’t coming from a passenger...
Speedy Eats Has an Unmanned Drive-Thru You Gotta See To Believe
Frederic “Speed” Bancroft had such a lousy experience at a fast-food restaurant in 2015 that he decided to design a QSR without a human in it. “This lady griped at me because I didn’t read a sign on the ordering menu about the credit-card machine being down. I started...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.