by Bernadette Heier | Aug 14, 2024 | News
Yum Brands remains bullish on technology as a key driver of growth and operational efficiency. In its latest earnings call, the company, home to brands such as Taco Bell, KFC, and Pizza Hut, shared its ambition to become “a leading digital restaurant company”...
by Bernadette Heier | Jul 30, 2024 | News, News Briefs
Bojangles has no qualms about accelerating its investment in drive-thru voice AI. Following a successful pilot with Hi Auto, an AI drive-thru voice provider, the chain signed an agreement to roll out the tech in hundreds of its 800 locations, in both franchisee and...
by Beth Signarovitz | Jul 23, 2024 | News Briefs
Restaurant management technology provider CBS NorthStar and Voice AI technology company kea have joined forces to digitally transform phone orders. The partnership will integrate kea’s Voice AI capabilities into CBS NorthStar’s Point-of-Sale (POS)...
by Bernadette Heier | Jul 10, 2024 | News
Fueled by the restaurant industry’s push to use tech for better efficiency, two big AI-voice ordering players have teamed up. ConverseNow, which automates ordering for restaurants with AI, announced Tuesday it’s acquiring Valyant AI, a provider of drive-thru...
by Bernadette Heier | Jun 18, 2024 | Automation, News
While news of restaurants adopting voice AI in drive-thrus continues to circulate, fast food giant McDonald’s is pulling the plug—for now. The chain informed franchisees in an email that it would shut off the technology in more than 100 locations by the end of July. ...