Restaurants Use Customer Data to Deepen the Guest Experience
The core customers at Dave’s Hot Chicken are “the 19- to 35-year-old pot-smokin’ dudes that live in their mother’s basement,” said James McGehee, the company’s finance chief. Dave’s has tailored its technology stack and deployment of customer data with that guest in...
How Restaurant Real Estate Is Evolving in a Digital World
The restaurant industry is dealing with tens of thousands of locations that were built before “consumers were changing their minds” and expecting to order from restaurants whenever, wherever and however they want. “They weren’t built to suit evolving needs,” continued...
Charlie Morrison Talks Curiosity, Leap to Salad and Go in Food On Demand Conference Keynote
Charlie Morrison, known for leading the digitally savvy chain Wingstop for nearly a decade, credited curiosity—and advice from a business school professor—for helping instill in him an appreciation of data and how it can be used to build companies. “I did actually...
Donatos Pizza Testing Smart Saucer, Plans More Automation
Agápe Automation’s tagline is “automate with love,” said Chief Operating Officer Craig Turner, and the company is looking to do just that at Donatos Pizza by putting technology to work in new ways. “It really speaks to our intention of making the kitchen a better...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.