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Restaurants Use Customer Data to Deepen the Guest Experience

Restaurants Use Customer Data to Deepen the Guest Experience

by Laura Michaels | Jun 6, 2023 | News

The core customers at Dave’s Hot Chicken are “the 19- to 35-year-old pot-smokin’ dudes that live in their mother’s basement,” said James McGehee, the company’s finance chief. Dave’s has tailored its technology stack and deployment of customer data with that guest in...
How Restaurant Real Estate Is Evolving in a Digital World

How Restaurant Real Estate Is Evolving in a Digital World

by Laura Michaels | Jun 5, 2023 | News

The restaurant industry is dealing with tens of thousands of locations that were built before “consumers were changing their minds” and expecting to order from restaurants whenever, wherever and however they want. “They weren’t built to suit evolving needs,” continued...
Charlie Morrison Talks Curiosity, Leap to Salad and Go in Food On Demand Conference Keynote

Charlie Morrison Talks Curiosity, Leap to Salad and Go in Food On Demand Conference Keynote

by Laura Michaels | May 3, 2023 | News

Charlie Morrison, known for leading the digitally savvy chain Wingstop for nearly a decade, credited curiosity—and advice from a business school professor—for helping instill in him an appreciation of data and how it can be used to build companies. “I did actually...
Donatos Pizza Testing Smart Saucer, Plans More Automation

Donatos Pizza Testing Smart Saucer, Plans More Automation

by Laura Michaels | Nov 17, 2022 | News, Top Stories

Agápe Automation’s tagline is “automate with love,” said Chief Operating Officer Craig Turner, and the company is looking to do just that at Donatos Pizza by putting technology to work in new ways. “It really speaks to our intention of making the kitchen a better...
Why Virtual Restaurants Can’t Be an Afterthought

Why Virtual Restaurants Can’t Be an Afterthought

by Laura Michaels | May 12, 2022 | News, Top Stories

Remember when Pasqually’s Pizza & Wings drew the ire of some customers after it was discovered the virtual brand was really Chuck E. Cheese in disguise? Applebee’s, too, came under fire for the Neighborhood Wings menu it rolled out on Grubhub, but that reaction is...
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