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Industry Insiders Say Brands Should Look Beyond Rewards for Loyalty Programs

Industry Insiders Say Brands Should Look Beyond Rewards for Loyalty Programs

by Matthew Liedke | Nov 29, 2023 | News

Loyalty programs are a way to give recurring customers a reward for frequency, but industry experts believe they should go beyond discounts. During the Restaurant Finance & Development Conference on November 14, Kevin O’Connell, managing director of strategy and...
Looking to Scale, RobotLab Enters Franchise Space

Looking to Scale, RobotLab Enters Franchise Space

by Matthew Liedke | Jun 7, 2023 | Automation, News

With more than 10,000 robots deployed worldwide, RobotLab’s products can almost be everywhere at once, but the same can’t be said about its physical locations. To change that, the California-based robotics provider has launched a franchise system, meant to give more...
Delivery Apps Help Papa John’s, Zaxby’s Meet Customers Where They Are

Delivery Apps Help Papa John’s, Zaxby’s Meet Customers Where They Are

by Matthew Liedke | May 18, 2023 | News

When it comes to partnering with third-party delivery platforms, Papa John’s was ahead of the curve. That’s according to Nancy Combs, Papa John’s international digital vice president, who during a panel at the Food On Demand Conference said the brand “embraced...
Third-Party Leaders Dive into the Latest Delivery Developments

Third-Party Leaders Dive into the Latest Delivery Developments

by Matthew Liedke | May 10, 2023 | News, Third-Party Delivery

Leaders from the third-party delivery industry shared insight on the state of the business during one-on-one conversations at the 2023 Food On Demand Conference. Grubhub Chief Operating Officer Eric Ferguson and Uber Eats Head of Merchant Operations Yadavan...
Marketing Leaders Suggest Optimizing Brand Voice for Omni-Channel Guests

Marketing Leaders Suggest Optimizing Brand Voice for Omni-Channel Guests

by Matthew Liedke | May 4, 2023 | News

Websites, apps and social media have given more options for consumers to connect with brands than just stopping in at their local brick-and-mortar restaurant. Customers who do so are referred to as omnichannel guests, and marketing to them was the focus of a panel...
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