Toast Rolls Out Unified Drive-Thru Platform
Toast has introduced Toast Drive-Thru, an enterprise-grade platform designed to help quick-service restaurants improve throughput and order accuracy by bringing drive-thru operations into a single system. The launch comes as more than 140,000 drive-thru locations...
Uber Eats Now Delivers Returns for a Fee
In a move that further emphasizes delivery beyond food for Uber Eats, the platform launched courier returns through the app April 17, marking the first initiative of its kind for the on-demand third-party delivery industry. App users can send eligible retail items...
Delivery.com Furthers Bet on Hybrid Agent-AI Call Center
New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology...
NYC Officials Call HungryPanada Settlement a ‘Warning to All Delivery Apps’
New York City officials announced a settlement of more than $875,000 with London-based food delivery platform HungryPanda regarding violations of the city’s Third-Party Food Delivery Service Laws April 8. The action represents the NYC Department of Consumer and...
DoorDash and Wing Expand Drone Delivery to Metro Atlanta
DoorDash and Wing are expanding their drone delivery partnership into metro Atlanta, marking the latest step in the companies’ push to scale autonomous restaurant delivery. Eligible DoorDash users near Tanger Outlets Locust Grove can order from select local and...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.