In a Convenience Economy, Restaurants Have the Power
Much is made of the perceived leverage third-party services have over the restaurants whose food they deliver, but in reality, “Operators have the real leverage because the third-party apps need you as much as you need them.” That was the conclusion from Eli Portnoy,...
Not All Delivery Tales are Rosy, But Instructive Nonetheless
For anyone tired of success stories and positivity comes the other shoe dropping—the troublesome experience in delivery by Gino’s East Pizza of Chicago and Hell’s Kitchen in Minneapolis, both iconic restaurants in their respective cities. Cynthia Gerdes is CEO of...
Is Third-Party the Better Way to Deliver Pizza?
There are two things restaurant operators want to know when it comes to delivery: Can I make any money at this and what are the real costs? The first question is still under discussion, but Spencer Manke, CFO of the ADF Restaurant Group, a franchisee of Pizza Hut, did...
Just Do It, Young Operators Insist on Best Practices Panel
Only 15 to 18 percent of restaurants today offer delivery, declared Alex Canter at the Food On Demand Conference, “which is a huge mismatch compared to 80 percent who are getting delivery. So if you’re not listed on any one of these platforms you don’t exist.” Canter,...
Discipline Is Benefit for Publicly Held Grubhub
Adam DeWitt, Grubhub’s president and chief financial officer, was recruited to the Chicago-based delivery player in part because he previously was CFO of a publicly held firm so knew the drill. In 2011 Grubhub had $20 million in revenue and in 2018 topped a...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.