Grubhub CEO Addresses Disparaging Reports, Calls Out Competitors
Grubhub CEO Matt Maloney is apparently fed up with negative press and how some of the brand’s competitors are behaving. He addressed both topics during the second quarter earnings call earlier this week. The Chicago-based company’s results were mixed. Grub posted a...
First-Person Look at Delivery is Less Than Flattering
A New York Times writer’s 27 hours as a third-party delivery courier brought some of the industry’s last-mile ugliness to the masses last week. It does not paint the industry in a kind light, and just reading it is enough to trigger anxiety, as writer Andy Newman gave...
Survey Identifies Big Delivery Gripes, Driver’s Dirty Secrets
A new survey from US Foods digs into the grievances consumers have with third-party delivery and provides some eye-popping insight into some of the less-than-ethical things couriers do on the job. The food supplier conducted a national survey of 1,500 delivery...
Data Shows Regionalized Delivery Share
There are plenty of reports showing national market share among U.S. delivery providers, but the industry is highly fragmented with some providers far outperforming others in the largest American cities. Grubhub has NYC on lockdown, while DoorDash leads in San...
ItsaCheckmate Sees End to Exclusive Delivery Contracts
Point-of-sale integration has spawned a whole industry of technology brands looking to ease operations for restaurants diving deeper into delivery with multiple providers. Vishal Agarwal, the founder and CEO of ItsaCheckmate, sees room for all the players in this...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
