Operators Aim for Integration and Less Friction With New Loyalty Programs
Of the customers who visit Blaze Pizza’s 300 locations, just 15 percent use the brand’s loyalty program. Casey Terrell, Blaze Pizza vice president of marketing, admits it’s not the end-all, be-all answer. However, it is still an important and useful tool in driving...
Increasing Price is Essential, But How Much Are Consumers Willing to Pay?
Restaurant operators can be scared to raise prices. Sure, it can make up for labor costs and inflation, but how will it impact consumer trends in the long term? To keep customers loyal to a brand, operators might go longer than they should without increasing menu...
Uber Connects Dine-In Reservations with Ride Scheduling
Uber is rolling out some updates for its Rides and Eats users. The new “Dine Out” section in the Uber Eats app is designed for people heading to restaurants instead of ordering in. It’ll let users find deals, make reservations at nearby spots, and schedule a...
New Grubhub Owner Wonder Raises Another $600 Million
Wonder doesn’t look like it’s slowing down anytime soon. The food hall startup just raised another $600 million, according to a LinkedIn post from CEO Marc Lore. The latest funding boosts Wonder’s valuation to over $7 billion. It follows a $700 million equity...
Autolane Launches Curbside Operating System for Autonomous Food Delivery
If the future of QSR-food delivery is parking lots designed for the movement of autonomous vehicles, operators are going to need a tech provider to orchestrate things. Autolane is carving out this space with the launch of OpenCurb OS, a curbwide operating system that...
Operators Who Want Young Consumers Need To Market Appropriately
Let’s just state the obvious. If you want to capture the interest of Gen Z, an ad on a local TV channel or a neighborhood billboard won’t cut it. “You can’t market to everyone at the same time,” said Geoff Alexander, president and CEO of Wow Bao, during a panel...
Restaurant Operators Accelerate Digital Pace to Match Online, Off-Prem Orders
The digitization of restaurants continues to happen at a rapid rate, meaning restaurant leaders have to keep their heads on a swivel, or else get left behind. Christophe Poirier, chief concept officer for KFC’s spin-off Saucy, gave that sentiment Tuesday during a...
Behind the Scenes With DoorDash, Uber Eats and Grubhub
May 6 might just go down in history for DoorDash. On the same day it shared first quarter financial results—it reported profit of $193 million, a reversal of its loss of $23 million a year ago and announced two major acquisitions. In a move aimed at increasing its...
Tom Brady, Speed and Why Restaurant Operators Need to Understand AI
Who better to explain artificial intelligence to hundreds of restaurant operators than Tom Brady? “I knew Kansas City’s defense better than they knew themselves. I knew their body movements, the way their linebackers moved, the way their safeties moved. I knew...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.