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The New Phygital Report Indicates Kiosk Comfort and Loyalty Confusion

By Adam Wahlberg | April 14, 2025

Consumers are expressing deeper warmth toward restaurant tech than ever before.

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Steve Ells’ Startup Kernel Axes Robots and Rebrands

By Bernadette Heier | April 10, 2025

Dubbed “Counter Service”, it’s shifted gears to an artisanal sandwich concept.

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Papa Johns Partners With Google Cloud To Elevate Ordering

By Adam Wahlberg | April 9, 2025

The pizza giant launches an internal innovation team dedicated to leveraging Google’s machine-learning capabilities.

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DoorDash Offers AI Tools To Operators For Image and Menu Optimization

By Adam Wahlberg | April 9, 2025

The brand wants your food photography to look tasty and inspire action.

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Sauce Adds a Customer Retention Module To Its White-Label Delivery Platform

By Adam Wahlberg | April 9, 2025

Sauce automates individualized messages to existing customers and operators don’t have to do a thing.

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Outstanding Operator: Viva Chicken

By Adam Wahlberg | April 8, 2025

The QSR with the tasty Peruvian-style poultry is expanding to new locations, supported by a revamped tech stack and a deep confidence in its catering program.

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Outstanding Operator: Playa Bowls

By Bernadette Heier | April 3, 2025

Founded by passionate surfers Robert Giuliani and Abby Taylor, the brand continues to expand, including in off-premises operations, with its innovative loyalty program and customizable menu.

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Uber and OpenTable Help Diners Book Tables and Travel to Restaurants

By Adam Wahlberg | April 2, 2025

It’s the latest high-profile collab announced by the ride-share giant.

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Incept AI Has a Drive-Thru Order-Taking Solution That Minimizes Secondary Noises

By Adam Wahlberg | April 2, 2025

The company boasts a 97 percent success rate with its voice AI platform.

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Domino’s Partners with DoorDash to Expand Delivery Reach

By Bernadette Heier | April 2, 2025

Domino’s exclusive deal with Uber Eats ends May 1, and will now use both DoorDash and Uber Eats marketplaces, while keeping its own drivers.

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