latest posts

Cava SVP Explains Strategy Behind In-Person Events

By Hans Lammeman | September 2, 2026

Cava’s Mediterranean Summer Supper Series brought together nearly 300 guests in person but garnered hundreds of millions of online impressions. Senior exec Nitya Madhavan shares the strategy underpinning the emphasis on events.

E-Commerce Risk Expert Reveals Fraud Threat Plaguing Restaurant Loyalty Programs

By Hans Lammeman | September 2, 2026

Dany Naigeboren, senior director of risk at Forter, details the multi-billion-dollar loyalty program fraud and abuse issue facing the restaurant industry, made worse by AI-empowered fraudsters. 

Restaurant Industry Research Finds Operators Seek Fewer Hires, More AI in 2026

By Hans Lammeman | September 1, 2026

Toast survey data and Baird Equity Research findings show a slowdown in hiring ambitions, continued growth in digital ordering channels and increased comfort with AI among operators in 2026.

Poll of the Week September 3, 2026

By Allison Olson | September 1, 2026

Related posts: Delivery Providers Roll Out Restaurant Relief Big Delivery Providers Bristle at Minimum Wage for NYC Delivery Workers Restaurant Analysts React to COVID-19 Closures Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency

It’s Probably Time for Everyone to Jump Back On the Restaurant Catering Bandwagon

By Nicholas Upton | September 1, 2026

If you think you’ve heard a lot about catering recently, you have. It seems as though every restaurant-related company decided catering is the answer, again.

A&W CEO Details Seven-Year Chicken Sandwich Journey

By Hans Lammeman | August 27, 2026

CEO Betsy Schmandt reveals why A&W’s answer to the chicken sandwich wars came seven years after the phenomenon began.

Einstein Bros. CMO Reveals Why Pumpkin Bagels Are Back

By Hans Lammeman | August 26, 2026

After seven years off the menu, Einstein Bros. Bagels reintroduced pumpkin bagels and schmears as fall LTOs nationwide. The strategy involves digital channels, catering promotions and responding to years of guest feedback. 

Square Integration Jumpstarts Cash App-Native Loyalty Solution

By Hans Lammeman | August 26, 2026

Neighborhoods grows its merchant network 10-fold with integration into Square hardware. 

Poll of the Week August 27, 2026

By Allison Olson | August 26, 2026

Related posts: Delivery Providers Roll Out Restaurant Relief Big Delivery Providers Bristle at Minimum Wage for NYC Delivery Workers Restaurant Analysts React to COVID-19 Closures Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency

Catering Drives In-Person Office Attendance, DoorDash Report Reveals

By Hans Lammeman | August 25, 2026

DoorDash’s 2026 Meal Impact Report found that workplace meal incentives are bringing employees back to the office and are increasingly viewed as a core employee benefit.