AI Is Not Just For Drive-Thru. It Can Also Help With Front-of-House.
It’s really not a big deal anymore to putter through a drive-thru and communicate with a human-sounding AI voice. It’s becoming normal. Also becoming normalized are that many operators are finding AI valuable in providing accuracy in order-taking. But what’s...
Olo to be Acquired by Thoma Bravo in $2B All-Cash Deal
In a major move in restaurant tech, Olo will be acquired by Thoma Bravo in a $2 billion cash deal. Olo says this will support growth and product expansion for the over 750 restaurant brands it currently works with. Founded in 2005, Olo has grown into a widely used...
Atlanta Residents May Have Their Next Meal Delivered by a Robot
Serve Robotics has expanded its sidewalk robotic delivery service to parts of Atlanta, including Midtown, Old Fourth Ward, and Downtown, now serving more than 50,000 residents. The autonomous robots are integrated into the Uber Eats app, and customers can choose...
DoorDash Expands Drone Deliveries in Dallas Area
More restaurant drone deliveries are hitting the skies in the Dallas-Fort Worth metroplex. DoorDash announced a partnership with Flytrex to begin service in parts of Little Elm and Frisco. Customers can order from dozens of local and national restaurants, from Papa...
Crunchtime and QSR Automations Form New Tech Company
Crunchtime Information Systems., a back-of-house operations platform provider, and QSR Automations, a global kitchen operations technology company, announced they have merged. The new organization will serve more than 800 restaurant brands in more than 150,000...
Point B Launches a Tech Innovation Center For Operators
If the shortest path between two points is a straight line, the shortest path to a smart tech play might mean a trip to Point B Restaurant Technology Innovation Center in Chicago. Walk into the center and you will find a Wonka-like facility, which is decked out with...
Panso Streamlines Tech and Reduces Headaches For Operators
Britney Ziegler had a ghost kitchen ready to go. She had a location picked out in Larkspur, Calif. She had a chef. She was not far away from opening the doors. Then she changed her mind. “It was when I got to the tech stack,” she said in an interview. “I was blown...
SpotOn Launches GoTo Place to Take on Restaurant Super Apps
POS provider SpotOn is taking aim at apps like DoorDash and Uber Eats with its own mobile ordering app. The company launched GoTo Place, a mobile app that lets you order pickup or delivery, make a reservation, join a waitlist, and collect loyalty points. Restaurants...
PAR Is Helping Digital Marketers Reverse a Post-Covid Engagement Slump
Say this about the pandemic, people sure were on their phones a lot. Digital sales for restaurants shot up. But once things normalized, they came back down. PAR Technology noticed. And it’s out with a new offering to get engagement rolling again. “We’ve seen sales...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.