Forget Beer and Sports. Digital Sales Power Buffalo Wild Wings Go
Editor’s Note: This article originally appeared in Franchise Times—a sister publication to Food On Demand. No wall-to-wall TV screens. No fans screaming in celebration (or groaning in dismay) for their favorite team. No alcohol in sight. And yet this Buffalo...
Inside the Catering Success of Condado Tacos
Sara Kear, chief marketing officer at Condado Tacos, dropped a bombshell during a panel discussion hosted by ezCater at the eighth-annual Food On Demand Conference. “This week we’re hitting a catering record,” she said about the casual taco and tequila concept with...
Delivery-First and Multi-Concept Hubs Offer Advice For the Industry
It wasn’t long ago that off-premises orders were an afterthought for operators. But today the game has changed. Andrew Martino, the founder of gtk, which stands for ghost truck kitchen, loves the new playing field. “We are a multi-concept single-line kitchen,...
Black Box Intelligence Acquires Guest-Experience Survey Platform Yumpingo
Black Box Intelligence (BBI), a leader in restaurant data and operational performance solutions, has acquired Yumpingo (YPG), a guest experience management and survey platform. BBI is building an AI Command Center for Restaurants, integrating guest experience...
Iconic Brands Discuss How To Deploy Digital Tactics While Preserving Legacy Charm
Ahsan Jiva, executive vice president of strategy and transformation at Mellow Mushroom, understands that brands often have an endless to-do list when it comes to attracting and retaining consumers. It can be tempting to do too much. This is a recipe for ulcers. He...
How Restaurants Can Move from AI Hype to Real Results
AI in the restaurant industry is brimming with potential, but unlocking it can be difficult. “When we think about AI today, in many ways it’s a bit like the yellow brick road,” said Carl Orsbourn, SVP of food, hospitality and retail at Invisible Technologies....
Behind the App, Balancing Innovation and Physical Reality
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. Food delivery...
Original ChopShop’s Digital Strategy Is Yielding Growth
Jason Morgan, CEO of Original ChopShop, the fast-casual chain with 26 locations known for healthy protein bowls and sandwiches, believes in the number three. “If we can get you into our store three times, your propensity to return is 90 percent,” he said during an...
Richtech Robotics Has a Robot Barista That Makes Espresso
When Richtech Robotics installed its robot barista ADAM in a Ghost Kitchens America location inside a Walmart last June, one of many, it received raves. But there was still a barrier for some operators: existing infrastructure. “A lot of businesses have already...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.