by Adam Wahlberg | Jun 18, 2025 | Automation, News
It wasn’t that long ago when restaurant tech providers bragged about system-wide integration capabilities. A big deal. It’s still a big deal. But now, they are talking up something else: AI capabilities. In the past couple months, several big providers in restaurant...
by Adam Wahlberg | Apr 9, 2025 | News Briefs
DoorDash is known for third-party delivery but that’s not all it offers to operators. It’s recently announced a suite of AI-powered tools for assistance with photos and menu optimization. The tools include an AI-powered camera, which enables restaurants to capture...
by Adam Wahlberg | Apr 9, 2025 | News
There is a science to running effective customer-retention programs. Do it right and loyalty results. Do it wrong and apathy results. Yet many operators don’t have the time or training to do it well. Li-ran Navon, the CEO and founder of Sauce, known for its...
by Adam Wahlberg | Apr 2, 2025 | News
There’s a poorly kept secret about the effectiveness of voice AI systems in the drive-thru. Secondary noises coming from the car are a real pain. “In previous versions of the technology, the AI agent would get confused by interfering speech,” said Umut Isik, CEO of...
by Adam Wahlberg | Mar 25, 2025 | Automation, News
Ross Cronin speaks from his Dublin office, with rain pelting his window. He’s used to it. “We really only have one season,” he said with a laugh. “Our summer is only a few days.” But the rain isn’t darkening his mood about the pending launch of RocketBox, his company...