by Bernadette Heier | Jan 31, 2024 | Automation, News
The saga of fast-casuals increasingly adopting artificial intelligence continues. It seems almost daily, another restaurant is testing or implementing voice AI to take over phone and drive-thru orders. The reasoning remains consistent across the board, “to deal with...
by Bernadette Heier | Dec 20, 2023 | Briefs, News
Yet another fast-casual is axing traditional phone ordering and leaning on artificial intelligence (AI). California Fish Grill, a seafood chain, is tapping Kea’s voice-ordering system in an effort to boost revenue and free up staff time so they can focus on the...
by Bernadette Heier | Feb 8, 2023 | Automation, News
Yet another fast-casual chain turns to artificial intelligence (AI) for ordering solutions. Newk’s Eatery has partnered with San Francisco-based technology firm Kea to implement voice AI in its phone channels for to-go orders. With natural language processing, Kea...