Full-Service Dining Satisfaction Back to Pre-Pandemic Levels
According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Big Brand Management Talks Ghost Kitchens and Geographic Shifts
When COVID-19 hit, it was clear that things in the restaurant industry were going to change. Many of those changes, such as the rise of delivery, were obvious. But other changes and their knock-on effects would have been harder to predict. “I never thought I’d see the...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.