by Alyssa Huglen | May 12, 2026 | News
When it comes to drive-thru innovation, “the magic happens at the window.” That’s according to Patrick Shaheen, vice president of operations for Ballard Brands, whose coffee concept PJ’s Coffee of New Orleans is redefining the modern drive-thru experience. Shaheen,...
by Alyssa Huglen | May 6, 2026 | News
As off-premises continues to evolve, restaurant leaders say brands are moving quickly to modernize technology stacks, improve operations and better balance first- and third-party ordering. Across shifting delivery and off-premises trends, Zach Noren believes...
by Alyssa Huglen | Nov 19, 2025 | News
This article was originally published on Franchise Times, sister publication to Food On Demand. Now more than ever, franchisees and franchisors of emerging restaurant brands are finding ways to evolve and drive innovation in an industry far from stagnant. With rising...
by Alyssa Huglen | Nov 13, 2025 | News
This article was originally published on Franchise Times, a sister publication to Food On Demand. Artificial intelligence isn’t going away anytime soon. Industry executives see untapped potential in that promise—especially when it comes to restaurant marketing. “What...
by Alyssa Huglen | Oct 28, 2025 | News
This article was originally published in Franchise Times, a sister publication to Food On Demand. It features data from Franchise Times’ annual Top 400 program, an exclusive ranking of the largest franchise brands by systemwide sales. Despite being the third-largest...