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Delivery.com Furthers Bet on Hybrid Agent-AI Call Center

Delivery.com Furthers Bet on Hybrid Agent-AI Call Center

by Hans Lammeman | Apr 20, 2026 | News Briefs

New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology...
Michelin Guide’s Great Lakes Expansion Offers Acclaim to Midwest Restaurant Scenes 

Michelin Guide’s Great Lakes Expansion Offers Acclaim to Midwest Restaurant Scenes 

by Hans Lammeman | Apr 15, 2026 | News

The Michelin Guide, a globally recognized restaurant rating system spanning more than 40,000 establishments and more than a century of culinary critiquing, announced its expansion into the American Great Lakes region in early April.  For restaurants in six...
NYC Officials Call HungryPanada Settlement a ‘Warning to All Delivery Apps’

NYC Officials Call HungryPanada Settlement a ‘Warning to All Delivery Apps’

by Hans Lammeman | Apr 15, 2026 | News Briefs

New York City officials announced a settlement of more than $875,000 with London-based food delivery platform HungryPanda regarding violations of the city’s Third-Party Food Delivery Service Laws April 8.  The action represents the NYC Department of Consumer and...
Chipotle Eyes Gen Z with Revamped Rewards Program

Chipotle Eyes Gen Z with Revamped Rewards Program

by Hans Lammeman | Apr 14, 2026 | News Briefs

Chipotle Mexican Grill is leaning into gamification and monthly freebies with its new loyalty program, boosting reward frequency and flexibility to drive everyday engagement and appeal to perk-seeking Gen Z consumers.  Chipotle announced the “Rewards on Repeat”...
Analysts Pick the Restaurant Industry’s Best Value Promos of 2026

Analysts Pick the Restaurant Industry’s Best Value Promos of 2026

by Hans Lammeman | Apr 13, 2026 | News

As the cost of living rises and consumers see general price increases across sectors, many Americans are tightening their restaurant spending in 2026.  According to a 2026 consumer analysis from McKinsey and Company, value and pricing are top of mind for the public...
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