Bites CEO Calls 3PD ‘Broken,’ Says AI Will Fix It
Bala Subramaniam, CEO and founder of San Francisco-based food-ordering startup Bites, considers today’s third-party delivery model “broken” — a system he says prioritizes middleman marketplaces that charge high commissions while maintaining control of customer data. ...
Uber Eats Now Delivers Returns for a Fee
In a move that further emphasizes delivery beyond food for Uber Eats, the platform launched courier returns through the app April 17, marking the first initiative of its kind for the on-demand third-party delivery industry. App users can send eligible retail items...
Anime Promos Connect Fast Food with Fandoms
Americans are craving anime, both through streaming platforms like Netflix and Crunchyroll and in the drive-thru lane. As market forecasts signal explosive growth in the years ahead for the U.S. anime scene, restaurants are proving eager to tap into that demand with...
Delivery.com Furthers Bet on Hybrid Agent-AI Call Center
New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.