New Tools from Thanx Promise a Custom Loyalty Mousetrap
Loyalty is top of mind for the restaurant industry as operators look to build a better mousetrap and bring customers back again and again. For companies leading in loyalty, that’s a great way to keep customers close, but with every new loyalty program, the...
Digital Ops, Off-Premises Shine in Chipotle’s Q4 Earnings
Chipotle marked another exceptional year of business by nearly every metric. Off-premises operations and digital ordering were especially bright spots in its latest earnings report. In the fourth quarter, Chipotle’s revenue increased 22 percent, reaching $2 billion...
Behind Pizza Hut’s Automated Kitchen, Massive Potential to Scale
The pace of innovation around automated foodservice is nothing short of explosive. Hyper Robotics is pushing the limits with a near fully-automated Pizza Hut restaurant, but wants to translate that pace into scale for new brands. “The biggest story of all is not...
McKinsey Grocery Report Highlights Power of Instant Providers
The grocery segment is grappling with the same profitability concerns as the restaurant space as delivery continues grabbing a larger share of the pie. Consulting firm McKinsey explored the challenges and opportunities in a new report on the grocery industry, making a...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.