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Reaction: Amazon Shuts Down Amazon Restaurants

Reaction: Amazon Shuts Down Amazon Restaurants

by Tom Kaiser | Jun 12, 2019 | News, Research, Top Stories

After leading a $575 million investment into Europe’s Deliveroo last month, Amazon is shutting down its Amazon Restaurants arm later this month and effectively calling it quits on directly competing with the largest U.S. delivery brands including Grubhub, DoorDash,...
In Delivery, Sweetberry Bowls Tries All of the Above

In Delivery, Sweetberry Bowls Tries All of the Above

by Tom Kaiser | Jun 12, 2019 | Best Practices, News, Research

With all the upheaval in the restaurant industry, the CEO of Sweetberry Bowls is having fun as a former tech guy who says he fell into foodservice. As Founder and CEO Desi Saran grows his franchised restaurant toward 20 locations and explores the full gamut of ghost...
Automated Call Answering to Boost Restaurant Sales

Automated Call Answering to Boost Restaurant Sales

by Tom Kaiser | Jun 6, 2019 | Best Practices, Research, Top Stories

Think you’re busy? Consider the plight of QSR cashiers wearing headsets to answer calls while taking in-person orders and coordinating with the back of the house to expedite food. It’s not easy, and we’ve all been on the business side by calling in to place an order...
Amazon’s Unveils Star Wars-Style Delivery Drone

Amazon’s Unveils Star Wars-Style Delivery Drone

by Tom Kaiser | Jun 6, 2019 | News, Research, Third-Party Delivery

In its quest for product deliveries faster than a single day, Amazon’s Prime Air division unveiled a new delivery drone that can fly up to 15 miles on a charge and deliver packages under five pounds to customers in less than 30 minutes. Looking somewhat similar to a...
Google Adds “Order Delivery” Button, Will Late Adopters Follow?

Google Adds “Order Delivery” Button, Will Late Adopters Follow?

by Tom Kaiser | May 29, 2019 | Best Practices, News, Third-Party Delivery, Top Stories

Google has added an “Order Delivery” button allowing customers to summon meals from their favorite restaurants, which can be delivered through Postmates, DoorDash, Delivery.com, Slice and ChowNow. The company says more delivery providers will be added soon. By...
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