Staffing Challenges, Better Tech Drives Voice AI Surge
You’ve seen the news; so-and-so brand is rolling out a new voice AI to make things easier on the phones or in the drive thru. What started as a trickle of tests of novel technology have become a meaningful trend. Today, there are no less than a dozen voice AI...
Zalat Pizza and the Legend of Uber’s First Restaurant Partner
Zalat Pizza founder Khanh Nguyen is a self-professed pizza zealot. Once a lawyer, a tech founder and then a pizza-pie innovator, he’s exceptionally focused on making some of the very best pizzas in the Dallas area. He also thinks of himself as the very first...
Marketing Your Restaurant on Third-Party Platforms
Third-party platforms bring plenty of new tools to the table for business owners. But industry leaders at FODC ‘22 said restaurant fundamentals remain the most important component. The panel, moderated by Meredith Sandland, managing director of Delivering the Digital...
Dexai ‘Robotic Sous Chef’ Scaling Up with Flexible Robotics
A robotic food-assembly robot from Dexai is looking for some new kitchens with flexibility as a key focus. Essentially, the robot dubbed Alfred is a food safe-certified robotic arm on a cart. It can sit in front of a row of hotel pans of ingredients, and uses...
Why Off-Premises Reconciliation is Suddenly Such a Big Deal
Reconciliation is not exactly a sexy topic, but as delivery continues to grow and new channels continue to emerge, it has become a major headache for operators. The accounting process of ensuring two sets of financial data match comes up all over business, but...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.