Automated Call Answering to Boost Restaurant Sales
Think you’re busy? Consider the plight of QSR cashiers wearing headsets to answer calls while taking in-person orders and coordinating with the back of the house to expedite food. It’s not easy, and we’ve all been on the business side by calling in to place an order...
Wingstop Delivery: Slow to Enter, Fast to Grow
Wingstop CEO Charlie Morrison took to the airways on CNBC to talk about how the company’s large portion of digital orders has set the brand up for delivery success at the operator level. Because digital sales are more than 30 percent of the Wingstop business as of Q1...
The Scary Amount of Plastic in Delivery
Packaging for delivery is key, and something the industry is making great strides in to keep food in a decent state during delivery, but the waste created by restaurant packaging is becoming a bigger and bigger issue. The New York Times recently published an article...
Google Adds “Order Delivery” Button, Will Late Adopters Follow?
Google has added an “Order Delivery” button allowing customers to summon meals from their favorite restaurants, which can be delivered through Postmates, DoorDash, Delivery.com, Slice and ChowNow. The company says more delivery providers will be added soon. By...
Consumer Survey Dives into Incrementality, Frequency
As Wells Fargo sees restaurant delivery swelling to a $50 billion industry in the U.S. by 2022, the mega bank’s recent survey of 475 delivery consumers provides some insight on frequency, incrementality and the types of restaurants that have the most to gain. In its...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.