How Operations Change Inside a Virtual Restaurant
Operators have to make some tweaks to get into a shared kitchen space successfully. It can be easy for the right brands, but even those with small menus and few ingredients will have things to learn. Melissa Surby-Curtin, the director of franchise operations at The...
Listening for Delivery in Vegas
Fresh home from the Franchise Finance & Growth Conference in Vegas, I tallied the number of times I heard third-party delivery during the countless brand presentations throughout the three-day event—and it was a lot. The audience heard everything from “all in” to...
Chicago’s Shaw’s Crab House on Delivering Fine Dining
If you’ve never eaten at Shaw’s Crab House in downtown Chicago, you’re missing out on one of the best restaurants this food reporter has ever experienced. After the Food On Demand edit team demolished a chilled five-pound Alaskan red king crab, we chatted with manager...
Domino’s Testing GPS Driver Tracking
With its landmark Pizza Tracker feature that changed the delivery market years ago—but is only based on timing estimates—Domino’s is taking its tracking even further with a pilot test of GPS driver tracking that it’s testing in 27 company-owned stores in the Phoenix...
Postmates and Square Bring Delivery to Small Businesses
Postmates has teamed up with Square to offer on-demand delivery to Square’s small business sellers. Square sellers now have the ability to offer deliveries that can be scheduled and tracked with the new Postmates integration. “By partnering with Square to offer...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.