How Union Square Hospitality Group Does Delivery
By Laura Michaels Delivery used to be more of a “casual hobby” for Union Square Hospitality Group and its Blue Smoke eatery, but that was before the Danny Meyer-led restaurant group recognized the needs of its guests were changing. “In the old days we were basically...
Red Robin’s New Delivery Platform Could Make it Faster than a McDonald’s Burger
By Laura Michaels Could there come a day when consumers confine themselves to their homes, binge-watching “Orange Is the New Black” and only opening the door to quickly snatch an Amazon order from the front stoop? Denny Marie Post hopes not—but if that day should come...
Why Dream Dinners survived when its peers didn’t, and what meal-kits can learn from it
By Nancy Weingartner Monroe Before the meal-kit industry took on America’s kitchens, there were make-and-take meal services whose business plan was to entice young mothers to make a week or month’s worth of meals for the freezer while socializing with their girl...
Ready or Not, Postmates’ Robots Are Ready to Roll
By Tom Kaiser It’s officially time to change the way we talk about robots. With Postmates six weeks into large-scale tests of sidewalk-traversing delivery robots in Washington, D.C., and Redwood City, California, robots are here, they’re ready and they’re making a...
Facial recognition scans speeds up delivery of food in fast-casual setting
By Nancy Weingartner At one time we were all content to just have “everybody know our name” at hospitality locales, now we want them to remember our face. UFood Grill, a fast-casual healthy restaurant chain where every menu item is under 700 calories, is introducing...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.